Refund and Cancellation Policy

Last updated 11 months ago

At Pixlance, we aim to provide excellent service to our clients. This Refund and Cancellation Policy explains how refunds and cancellations are handled for our subscription plans.

Cancellation Policy

  • Clients can cancel their subscription at any time through their account or by contacting us at [email protected].

  • Cancellations will stop future billing cycles, but any charges already incurred are non-refundable unless stated otherwise below.

Refund Policy

Refunds are considered on a case-by-case basis, and Pixlance reserves the right to make the final decision in all refund matters.

  1. For Multi-Month Subscriptions:

    • If a subscription is canceled after partial use, the unused portion (e.g., remaining months) will be refunded.

    • Example: For a 3-month subscription canceled after 1 month, a refund for the remaining 2 months will be issued.

  2. For Single-Month Subscriptions:

    • Refunds are not provided if the client has used the service for more than 20 days within a billing cycle.

    • Refunds for daily usage or partial months are not available.

  3. General Refund Conditions:

    • Refunds are not issued for dissatisfaction with designs if revisions and corrections have been offered.

    • All refund decisions made by Pixlance are final and binding.

Fair Use and Refunds

Clients must adhere to Pixlance’s Fair Use Policy, which allows one active design request at a time. Abuse of this policy may result in the denial of refunds or service cancellation.

Contact Us for Refunds or Cancellations

To request a refund or cancel your subscription, contact us at:

Amendments to This Policy

Pixlance reserves the right to update this Refund and Cancellation Policy at any time. Please review this page regularly for updates.